The Biz guarantee

At Biz®, your satisfaction is important to us. If you are not completely satisfied with your purchase, we will gladly provide a replacement product or refund your purchase price.

To qualify, requests must be submitted within 30 days of purchase and may require proof of purchase, photos of the product, or other information needed to evaluate the claim.

This guarantee applies only to products purchased through authorized retailers or authorized online sellers. Biz reserves the right to deny claims that are fraudulent, abusive, submitted without reasonable supporting documentation, or related to products that have been misused, improperly stored, altered, or used contrary to label directions.

Refunds are limited to the purchase price of the product and do not include shipping, handling, taxes, or any incidental or consequential damages unless otherwise required by applicable law.

Biz reserves the right to modify or discontinue this satisfaction guarantee at any time without prior notice.

if you are not satisfied with your Biz® product, we're here to help. To start an exchange or refund request, please email us at consumers@commercialbrands.com.

Our Satisfaction Guarantee applies only when the product has been used as directed according to the label instructions. To help us process your request, we may ask for proof of purchase, photos of the product, and a brief description of the issue.

Please note that products purchased from unauthorized sellers or third-party resellers are not covered under our Satisfaction Guarantee. If your product was purchased from an unauthorized seller, you will need to contact the retailer or seller directly to request an exchange or refund.

Our team will review your request and respond as quickly as possible with the next steps.

After reviewing your request, we may ask for additional information, such as photographs of the product, the packaging, the lot code, or other details needed to evaluate your claim.